We are here to help you
Reach out to us with your questions
Whether you have a question, need technical support or want to report an issue, our support team is ready to assist you. Submit your request via Zendesk or contact us directly and we’ll help you as quickly as possible.
Support for your Cabman solutions
Need help? Start here
Report an issue via Zendesk
Do you have a question, bug or feature request? The fastest way to get help is through our support platform Zendesk.
Via the Cabman Zendesk portal you can easily submit a request and follow its progress. This allows our support team to process your request efficiently and keep you informed about any updates.
Always insight into your request
Once a request has been submitted, the Cabman support team monitors the progress continuously. This means you don’t have to follow up yourself, we keep track of the status and ensure the right team is working on it.
If your organisation has an IT administrator or internal helpdesk, they will automatically be informed of relevant updates and status changes.
Support through remote access
In some situations it’s easier for our support team to look directly at your screen. Using Remote Support (TeamViewer), a support specialist can securely connect to your device and assist you in resolving the issue.
Please make sure you contact our support team first before starting a remote session. They will guide you through the process and provide the connection details.
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Get the most out of your Cabman MDT
The Cabman MDT is designed to support you in your daily operations, from trip registration to compliance and efficient workflow management. In the user manual, you’ll find clear, step-by-step instructions on configuration and everyday use.
Whether you’re getting started for the first time or looking to make better use of specific features, the manual provides practical guidance, helpful tips, and detailed explanations to ensure you can use the system efficiently and without issues.
To access the correct user manual, please visit the Cabman website in your language or region. There you will find the most relevant and up-to-date documentation for your setup.
Reach out to us
Our friendly team would love to hear from you.
Questions? We got the answers.
Improve your driving experience with our add-ons.
Cabman Data
Can I still access my data after cancelling my subscription?
Can I still access my data after cancelling my subscription?
No. We therefore recommend using one of the two methods for storing the data locally.
Cabman Data
How can I store the service data from Cabman MDT or Cabman Data locally?
How can I store the service data from Cabman MDT or Cabman Data locally?
There are two ways to export your service data:
1. Via the MDT with your taxi card and USB stick
Use the export function on the MDT in combination with your taxi card and a USB stick. The MDT stores data from the moment of activation up to a maximum of one year back. The data is exported as XML files.
2. Via Cabman Data
Log in to Cabman Data and go to the service page. Use the report button to export service data as Excel files. This report contains data from the current and previous calendar year.
Cabman Data
Can I edit the service details in Cabman Data?
Can I edit the service details in Cabman Data?
No, it is not possible to change data directly in Cabman Data.
However, you can download reports and edit them in Excel. Please note that this only changes a copy; the original source data in Cabman Data remains unchanged.
Cabman Data
What data can I find on Cabman Data?
What data can I find on Cabman Data?
Cabman Data provides an accurate representation of the actions on the Cabman MDT. Among other things, you can see the current vehicle position and actual registered service and trip data, such as loaded and unloaded kilometres, amounts and working hours. This data is available retroactively for up to 500 days.
Once the registration on the MDT is complete and correct, you can use the data (via XML files or directly from Cabman Data) for your tax return or your own financial administration.
Cabman Data
My data is available online on Cabman Data. What can I use it for?
My data is available online on Cabman Data. What can I use it for?
When you activate the Cabman GO package, the email address you provided will be linked to your personal Cabman Data environment. This account gives you insight into your trip data and provides you with useful tools to simplify your administration.
Can I use the Cabman MDT without an active connection?
Can I use the Cabman MDT without an active connection?
Every Cabman MDT is equipped with data communication as standard and requires an active internet connection during use. If the MDT is unable to connect for an extended period of time while it is in active use, the system will automatically lock. In that case, a visit to a workshop is necessary to unlock the system and restore the data connection.
Cabman GO
What is included in my Cabman Go package?
What is included in my Cabman Go package?
When you purchase the Cabman Go package, you will receive the Cabman MDT, which comes standard with a 5-inch screen, but can be upgraded to a 7-inch version at no extra cost for a limited time. This allows you to benefit from extra screen space for a discount. The package also includes a built-in taximeter, data communication, software updates, insight into journey data via the Cabman Data online portal, a one-year warranty and a discount on service costs afterwards.
Cabman GO
Where can I purchase or install my Cabman GO package?
Where can I purchase or install my Cabman GO package?
To purchase a Cabman Go package, please get in touch with your local partner in your respective country.
Cabman GO
Is the Cabman GO package offered as a lease or rental?
Is the Cabman GO package offered as a lease or rental?
Cabman GO
Can my Cabman GO Package be used by another driver?
Can my Cabman GO Package be used by another driver?
No. Upon activation, the service partner links the MDT to a specific company. From that moment on, the data is automatically forwarded to that company's corresponding Cabman Data portal.
Would you like to use the MDT for another company? Then make an appointment with the service partner to have the MDT reactivated. This prevents the original owner from accessing the data of the new company.
Cabman MDT
My Cabman MDT says my subscription is expiring. What should I do?
My Cabman MDT says my subscription is expiring. What should I do?
The MDT will report this after it becomes apparent that there are outstanding invoices as a result of an unsuccessful direct debit. You can easily pay a month in advance by scanning the QR code on the MDT. After payment, the subscription will be temporarily renewed.
Please note: At the time of payment, the MDT must have a working internet connection in order to successfully process the renewal.
